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Booknetic / Help Center

Search & AI

How Booknetic Help Center search works for visitors, and how to enable the optional AI integration for article import and translation.

Search is how most people use a help center, so it’s built to be instant. This page explains what your visitors experience, plus the optional AI integration that powers article import and translation.

How search works for visitors

A search bar sits at the top of the public help center. As a visitor types:

  • Live suggestions appear, ranked by relevance — exact title matches first, then titles that start with or contain the term, then matches in the article body.
  • Selecting a result opens the article; the result list is capped to the most relevant matches.

Under the search box, a Popular searches hint shows the most-searched terms from the last 30 days, so visitors can jump to common questions in one tap. (You can hide this with the Popular Topics toggle — see Publishing & embedding.)

Searches are logged — and that’s useful

Every search is recorded (privately, for your analytics). That powers two things on your dashboard: the popular searches list, and — more valuably — the failed searches list of terms that returned nothing. Failed searches are a ready-made to-do list of articles to write.

The optional AI integration

Help Center can connect to OpenAI (ChatGPT) to speed up content work. It’s entirely optional — the help center works fully without it — and you supply your own API key.

Turn it on

In Settings → Advanced, find the ChatGPT settings and provide:

  • API Key — your OpenAI API key (sk-…).
  • Model — which OpenAI model to use. The default is GPT-4o Mini; you can choose another from the list (GPT-4.1 and its Mini/Nano variants, GPT-4o, and the legacy GPT-4 Turbo / GPT-4 / GPT-3.5 Turbo) or type a custom model ID.
  • Enable ChatGPT Integration — the on/off switch for the AI features.

You’ll need an OpenAI account with available API credit.

What it powers

With the integration on, two helpers light up in the article editor:

  • Import from a URL — paste a documentation link and it pulls in the title and content for you to edit and file under a category. See Categories & topics.
  • Translate an article — translate a topic’s title and content into another language, so you can serve a multilingual audience without rewriting by hand.

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