Maintenance & FAQ

Update Booknetic Help Center safely, back up and restore your data, import sample content, and troubleshoot common issues.

The day-to-day running of Help Center: updates, backups, sample data, and answers to the questions that come up most.

Updates & database migrations

When you update the plugin, any new database changes are applied for you. The Settings → Update tab gives you control and visibility:

See your current and latest versions and the migration status.
Run Migration applies any pending updates. Keep “Create backup before migration” ticked (it’s on by default) so you can roll back if anything looks off.

Updates only add to your data — they don’t delete your articles or settings.

Backups

From the same area you can Create Backup and View Backups (to restore or remove an earlier one). A backup captures your help-center content and settings, so it’s worth taking one before big changes or a migration.

Sample / dummy data

Settings includes Import Dummy Data — it fills the help center with example categories, articles, search history and feedback so you can see the finished product and learn the layout. Tick Clear existing data first if you want a clean slate. When you’re ready for real content, clear it and start writing.

FAQ & troubleshooting

The shortcode page is blank or shows `[booknetic-help-center]`

Make sure the page contains the shortcode exactly as [booknetic-help-center], and that the page is published. If you use a page-cache plugin, exclude the help-center page from caching.

My new article isn’t appearing under a category

Confirm the article has a category assigned — uncategorised articles won’t show in a category listing. Also check the category’s order if you expected it elsewhere.

Views aren’t going up on every refresh

That’s intended — a view from the same visitor is only counted once within a 24-hour window, so the numbers reflect real readers rather than refreshes.

The AI import / translation doesn’t do anything

The AI features need three things in Settings → Advanced: a valid OpenAI API key, the Enable ChatGPT Integration switch on, and a model selected — plus available credit on your OpenAI account. See Search & AI.

An attachment won’t upload

Check the file type is supported (images, PDF, Office documents, and ZIP) and that it’s within the size limit — your server’s own upload limit also applies, so very large files may need a hosting change.

Live chat / support button isn’t showing

Both are governed by feature toggles in Settings → Advanced (Live Chat Section, Still Need Help?). Turn the relevant toggle on, and make sure you filled in the matching settings (the chat embed code, or the support link). See Publishing & embedding.

Can different tenants have different help centers?

Yes. On Booknetic SaaS every tenant has its own isolated categories, articles, votes, search history and branding — automatically. Nothing to configure.

Who can manage the Help Center?

Access is controlled by a Help Center permission in Booknetic. Grant it to the tenants and staff who should manage content.

Can I translate the interface?

Yes — Help Center is translation-ready (text domain booknetic-onboarding-saas). Separately, the AI integration can translate individual articles’ content.

Need a hand?

If something isn’t covered here, reach out from your Code Heaven account.