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Booknetic / Help Center

Categories & topics

Build your Booknetic Help Center content — create categories with icons, write articles with attachments, and import or translate them.

Your knowledge base is made of categories (the groups) and topics (the articles inside them). This page covers creating both, plus the time-savers: importing an article from a URL and translating it.

Categories

Open Help Center → Categories and click Add New Category. A category has three fields:

  • Category Name — what visitors see (e.g. Billing).
  • Description — a short line shown under the name on the public page.
  • Icon — a Font Awesome icon. Use the icon picker to search and choose one, or type a class directly (the default is fa-book).

Ordering & managing

  • Reorder categories with the drag-to-reorder screen — the order you set is the order visitors see.
  • Edit a category from its row at any time.
  • Delete one, or tick several and use bulk delete.

On the public page each category appears as a card showing its icon, name, description and a live topic count (e.g. “12 Topics”).

Topics (articles)

Open Help Center → Topics and click Add New Topic. An article has:

  • Topic Title — the headline.
  • Content — written in a full rich-text editor (headings, lists, links, images, even embedded videos and iframes).
  • Category — assign the article to one of your categories so it shows up in the right place.
  • Attachments — optional files for the reader to download (see below).

Save, and the article is live. Each article tracks a views count, shown both in the admin list and on the public page.

Attachments

Attach files to an article — images (JPG, PNG, GIF, WebP), documents (PDF, TXT, CSV, DOC/DOCX, XLS/XLSX, PPT/PPTX) and ZIP archives, up to 25 MB each (your hosting’s upload limit applies). Readers get a download link for each; you can remove an attachment from the editor any time.

Finding & organising

The Topics list is searchable and sortable (by title or category), and paginates as your library grows. Articles are active as soon as you save them.

Import an article from a URL

Rather than copy-paste, Help Center can pull an article straight from a documentation URL: paste the link, click Import, and it brings in the title and content for you to tidy and assign to a category. Handy for migrating existing docs. (This uses the AI integration — see Search & AI to switch it on.)

Translate an article

With the AI integration enabled, you can translate an article’s title and content into another language from the editor — useful for serving a multilingual audience without rewriting everything by hand. Setup is on the Search & AI page.

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