Booknetic / Help Center
Publishing & embedding
Publish your Booknetic Help Center with a shortcode, link deep into it, understand the public page, and toggle which sections appear.
Once you’ve written some articles, you publish the help center on a WordPress page and decide which parts of it appear. This page covers the shortcode, deep links, the public page anatomy, and the feature toggles.
The shortcode
Create (or pick) a WordPress page and add the shortcode:
[booknetic-help-center]Publish the page and it renders the full help center — a clean, full-width experience. Link to that page from your site, your booking panel, or your emails.
Deep links
You can link straight to a specific view by adding a query parameter to the page URL:
| Link | Opens |
|---|---|
?category=<id> | a single category’s articles |
?topic=<id> | one article |
?search=<term> | search results for a term |
Handy for pointing a customer (or a workflow email) right at the answer.
What the public page contains
Depending on the view, visitors see:
- A search bar with live suggestions and popular searches.
- Category cards — icon, name, description and topic count.
- A Popular Topics section under the search box.
- The single-article view — breadcrumb back to its category, the content, a view count, the “Was this helpful?” vote, and related articles from the same category.
- A “Still need help?” section with your support button.
- A live chat block, if you’ve added one.
- A footer with your copyright line, social icons and menu links.
All of it uses your brand colours and custom CSS from Settings & branding.
Show or hide sections — feature toggles
Under Settings → Advanced, the feature toggles control which optional sections appear on the public page. Turn off what you don’t need (a lighter page, fewer distractions):
- Feedback Section — the thumbs up/down voting on articles.
- Still Need Help? — the support-button section at the bottom of articles.
- Related Articles — related links under each article.
- Live Chat Section — the chat block you configured under Content.
- Popular Topics — the popular-topics list under the search box.
- Admin Debug Mode — shows on-page AJAX errors to admins only; leave off in normal use, switch on briefly if you’re chasing a problem.
Next
- Brand the page: Settings & branding.
- Keep it healthy and updated: Maintenance & FAQ.