Voluntary support payments
If you sent us something through the support page and want it back — for any reason, or none — email hello@alovio.org and we will refund it. You do not have to explain yourself. It was voluntary in the first place; treating it as non-refundable would be absurd.
Paid licences
Paid plugin licences carry a 14-day refund window from the date of purchase. Ask within that period and we will refund in full.
You do not need a reason, but telling us one is genuinely useful: most refund requests point at something we can fix, and several plugin releases started life as a refund email.
We may decline a refund where:
- the request comes well after the 14-day window; or
- the licence key has been shared publicly or used far beyond the sites it was bought for.
Before you ask for a refund
If the plugin is not doing what you expected, write to us first — describe what you saw, what you expected instead, and which theme you are on. A screenshot helps enormously. Most problems turn out to be a conflict we can resolve the same day, and you keep a working plugin instead of a refund.
How to request one
Email hello@alovio.org from the address you paid with, or include the receipt. We aim to answer within two working days and refunds are returned by the original payment method, usually within five to ten working days depending on your bank.
Statutory rights
Nothing in this policy affects rights you have under consumer law in your own country, including any statutory right of withdrawal.