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Booknetic / Help Center

Feedback & analytics

Article voting and the Booknetic Help Center analytics dashboard — satisfaction, views, popular and failed searches, and the knowledge health score.

Help Center doesn’t just publish articles — it tells you which ones work. This page covers reader feedback (voting) and the analytics dashboard that turns it into decisions.

Article feedback

Each article can end with a “Was this helpful?” prompt and a thumbs-up / thumbs-down vote. After voting, the reader sees a running result — for example “86% of 42 people found this helpful.”

  • Logged-in users can vote once per article.
  • The voting block can be hidden entirely with the Feedback Section toggle (see Publishing & embedding).

Those votes feed straight into your dashboard, so a low score on an important article is something you’ll actually notice.

The dashboard

Open Help Center → Dashboard for the health of your knowledge base at a glance.

Headline stats

Four cards:

  • Total Topics — how many articles you have.
  • Categories — how many groups.
  • Views — total article views.
  • Satisfaction Rate — the share of helpful votes across all feedback.

Charts

  • Topic Trends — articles created, feedback and views over the last 6 months.
  • Category Distribution — how your articles split across categories.
  • Content Engagement — your most-engaged articles by views and feedback.

Lists that tell you what to do next

  • Most Helpful Topics — your best-rated articles (those with enough votes to be meaningful).
  • Most Viewed Topics — what people read most.
  • Top Rated Topics — highest satisfaction among articles that have feedback.
  • Popular Searches — the top search terms from the last 30 days.
  • Failed Searches — terms that returned nothing. Treat this as a backlog of articles to write.
  • Topics Needing Improvement — articles with a high “not helpful” rate, worth a rewrite.

Knowledge Health Score

A single 0–100% score summarising how complete and well-received your help center is. It blends three signals: content coverage (how much you’ve documented), feedback rate (how much of your content is getting voted on) and satisfaction (how positive that feedback is) — weighted 30% / 30% / 40%. Watch it climb as you add articles and act on the lists above.

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