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Booknetic / Cuspan Pro

FAQ & troubleshooting

Common questions about Cuspan Pro for Booknetic — requirements, compatibility, caching, RTL and what happens on deactivation.

Quick answers to the things people ask most. If your issue isn’t here, reach out from your Code Heaven account.

The panel looks like the old one — nothing changed

Three things to check:

  1. Cuspan Pro is active in Plugins.
  2. Your licence is activated — see Licensing & updates.
  3. You’re looking at the page that holds the [booknetic-cp] shortcode and the customer panel is enabled in Booknetic.

The buttons (reschedule, pay) don’t do anything

Cuspan Pro reuses the Customer Panel add-on’s actions underneath. Make sure that add-on is installed and active, and that the matching options (reschedule, change status) are enabled in your Booknetic settings.

Does it edit Booknetic or change my database?

No. Cuspan Pro is a pure overlay — it replaces the look of the customer panel and reuses Booknetic’s existing actions. No core files are edited and no tables are added or altered.

What happens if I deactivate it?

The stock Booknetic customer panel comes straight back, unchanged. Nothing is lost — your appointments and customers were never moved.

Does it work on Booknetic SaaS?

Yes, fully. See Cuspan Pro on Booknetic SaaS for the per-tenant details.

Can I use my own brand colour?

Yes — set Accent colour override in the Panel Designer to any hex value. The six themes set the rest of the palette (including a full dark mode, Midnight).

The Packages tab isn’t showing

The Packages view only appears when Booknetic’s Packages add-on is active and the customer has a package. Without it, the tab is hidden by design.

My customer-panel page is blank or stale

If you run a page-cache plugin (WP Super Cache, W3 Total Cache, LiteSpeed, etc.), exclude the customer-panel page from caching. The panel loads each customer’s data fresh, and caching the page can serve a stale or empty shell.

Right-to-left (RTL) languages

The panel mirrors with your site’s text direction, so RTL languages display in the right orientation.

Translating the panel

Cuspan Pro is translation-ready (text domain cuspan-pro-for-booknetic). Translate its strings with your usual workflow — a .pot template ships in the plugin’s languages folder.