Booknetic / Email Verification (OTP)
Email & troubleshooting
Customize the Booknetic OTP verification email — subject, templates and the code placeholder — and fix delivery problems.
The verification email is the one thing every customer sees, so it’s fully customizable. This page covers branding it and making sure it actually arrives.
Customize the email
In the Email Verification settings:
- Email subject — the subject line of the verification message.
- Email template — start from one of the ready-made templates, or edit the HTML yourself with the visual editor or the code editor.
- The code placeholder — drop
{otp_code}wherever you want the six-digit code to appear in your design.
Send a test
Use the test email button to send yourself a verification email and confirm both the design and delivery before you switch the gate on for customers.
Make sure it arrives
Email Verification sends through your Booknetic email setup. If codes aren’t arriving:
- Check your sending method. Confirm Booknetic’s email is configured —
wp_mail, SMTP or Gmail SMTP — and that any SMTP credentials are correct. - Use the test button to reproduce the problem quickly.
- Check spam / deliverability. A proper SMTP service (rather than raw
wp_mail) dramatically improves inbox placement for one-time codes.
FAQ
Can I change the code length or expiry?
No — the code is fixed at six digits and a ten-minute expiry for security.
A returning customer is asked to verify again
That depends on your verification mode. “Once per customer” remembers a verified email; “every booking session” asks each time by design. Switch modes in the settings.
A customer is locked out
The per-email and per-IP limits trigger a temporary lockout after repeated requests or wrong codes. It clears on its own after a short wait.
Does it work on Booknetic SaaS?
Yes — the operator enables the gate, and each tenant customizes their own subject, template and mode.