Build a self-service help center for your Booknetic SaaS
Every repeated support ticket is a missing article. Add a structured, searchable knowledge base inside Booknetic — topics, live search, article voting and analytics — so tenants and customers answer their own questions.
If you run a Booknetic SaaS, your support inbox has a pattern: the same handful of questions, over and over. “How do I change my domain?” “Where are my payouts?” Each repeated ticket is really a missing article — and answering it in chat doesn’t scale. A built-in help center turns those answers into something people find themselves.
A knowledge base where people already are
Help Center puts a structured, searchable knowledge base inside Booknetic itself:
- Categories and topics — organize articles with custom icons, write them in a rich editor, and attach files.
- Live search with instant suggestions, so people find an answer as they type.
- “Was this helpful?” voting on every article, so you learn what’s working.
It tells you what to write next
The real payoff is the analytics dashboard. Beyond views and a satisfaction rate, it surfaces:
- failed searches — what people looked for and didn’t find (a ready-made to-do list),
- topics needing improvement — articles with a high “not helpful” rate,
- a knowledge health score that climbs as your coverage and satisfaction improve.
You stop guessing which docs to write and start answering the questions people actually ask.
Branded, embeddable, and AI-assisted
Match it to your brand with colour presets and custom CSS, publish it on any page with the
[booknetic-help-center] shortcode, and deep-link straight to a category or article. There’s also an
optional AI integration that can import an article from a documentation URL or translate one for
a multilingual audience.
Built for SaaS
Every tenant gets their own isolated categories, articles, votes and branding — automatically. Nothing to wire up per tenant.
Get started
The full manual covers every screen — start with getting started, then categories & topics, settings & branding and feedback & analytics. Try the live demo, then grab it from the store.