About this add-on
Every repeated support ticket is a question you have already answered — and answering it again in chat does not scale. Help Center puts a structured, searchable knowledge base inside Booknetic itself: categories with custom icons, articles in a rich editor, and live search with instant suggestions, so tenants, staff and customers find answers where they already work instead of opening a ticket.
It also tells you what to fix. Helpful and not-helpful voting on every article, plus an analytics dashboard that surfaces failed searches, low-rated articles and an overall knowledge-health score, turns guesswork into a clear to-do list. Brand it with your colours and custom CSS, embed it on any page with a shortcode, deep-link to any article, and let the optional AI import an article from a URL or translate one for a multilingual audience. Every SaaS tenant gets their own isolated help center — so support load drops as your content grows.